ENSURING GOOD CUSTOMER RELATIONS WITHOUT A PHYSICAL MEETING POINT

Étude de cas 
Référence 
Corem

le Challenge

To guarantee the homogeneity of the quality of the contact points by e-mail, post and telephone

la Methodologie

Two-phase barometer of members on the quality of contact points since 2008.

les résultats

Continued good member satisfaction and an internal bonus system associated with this stability.

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