ENSURING GOOD CUSTOMER RELATIONS WITHOUT A PHYSICAL MEETING POINT

Référence

Corem

the Challenge

To guarantee the homogeneity of the quality of the contact points by e-mail, post and telephone

Methodology

Two-phase barometer of members on the quality of contact points since 2008.

the results

Continued good member satisfaction and an internal bonus system associated with this stability.

Our other projects

Validate a new positioning through its packs

Create a powerful corporate brand

Reinventing customer relations through interactive voice response (IVR) - Engie - Adwise research

Reinventing your customer relations through your interactive voice server (IVS)

consolidate your customer and market knowledge

Update and put into perspective your
customer vision

DEVELOP your relays
growth

Identifying opportunities

and give you the keys

of your success

ENRICH your innovation PRODUCTS & SERVICES

Enriching offerings and providing a vision of the innovation strategy

STRENGTHEN YOUR BRAND'S RELEVANCE

Put the mark

in resonance

with the times

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