REINVENTING ITS CUSTOMER RELATIONS THROUGH ITS INTERACTIVE VOICE SERVER (IVS

Étude de cas 
Référence 
Engie

Engie wants to reinvent its customer relations through its interactive voice server.

le Challenge

To provide the fluidity and empathy necessary to communicate through a voice server.

la Methodologie

Individual role-playing interviews with customers and prospects specially selected for the variety of their needs.

les résultats

The redesign of the architecture and messages.

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