Reinventing your customer relations through your interactive voice server (IVS)

Référence

Engie

Engie is looking to reinvent its customer relations through its interactive voice server.

the Challenge

Providing the fluidity and empathy needed to communicate via a voice server.

Methodology

Individual role-play interviews with customers and prospects specially selected for the variety of their needs.

the results

Redesigning the architecture and messages.

Our other projects

How do you increase your leads?

Assessing the coherence of the cross-channel journey

Identifying the value of an innovation

Evaluate the coherence of the cross-channel path

consolidate your customer and market knowledge

Update and put into perspective your
customer vision

DEVELOP your relays
growth

Identifying opportunities

and give you the keys

of your success

ENRICH your innovation PRODUCTS & SERVICES

Enriching offerings and providing a vision of the innovation strategy

STRENGTHEN YOUR BRAND'S RELEVANCE

Put the mark

in resonance

with the times

Cookie settings

This website uses cookies to improve your experience when browsing the website. Of these, cookies classified as necessary are stored on your browser because they are essential for the basic functionality of the website to work. We also use third-party cookies to help us analyse and understand how you use this website. These cookies will only be stored on your browser with your consent. You also have the option of deactivating these cookies. However, deactivating some of these cookies may have an effect on your browsing experience.

Required

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies provide the basic functionality and security features of the website in an anonymous manner.

Cookie	Duration	Description
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
elementor	never	This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functions such as sharing website content on social media platforms, collecting comments and other third-party functions.

Cookie	Duration	Description
pll_language	1 year	The pll _language cookie is used by Polylang to remember the language selected by the user when returning to the website, and also to get the language information when not available in another way.

Performance

Stastic

Analytical cookies are used to understand how visitors interact with the website. These cookies help to provide information on metrics such as number of visitors, bounce rate, source of traffic, etc.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_DPZMEY3ZRQ	2 years	This cookie is installed by Google Analytics.

Advertising

Other

Other unclassified cookies are those which are currently being analysed and which have not yet been classified in a category.

Cookie	Duration	Description
__mntz_lat_2271398b0972c49255	100 years	No description
__mntz_lt_2271398b0972c49255	100 years	No description
__mntz_usrd_2271398b0972c49255	1 year	No description
__mtz_usrd197761dc	10 years	No description
__mtz_uuid197761dc	10 years	No description
the	session	No description available.
_lt	session	No description available.