Evaluate the coherence of the cross-channel path

Référence 
San Marina

Evaluate the coherence of the cross-channel path

The Challenge

To accompany San Marina in a phase of mutation, in particular with its new boutique concept, with business, image and customer relationship issues

Methodology

Approach based on a qualitative study crossed with an ergonomic diagnosis: individual interviews tracing the digital and/or physical journey

Outputs

In progress: redesign of the sales tunnel on the site to optimise ergonomics and the customer journey, communication on the services offered, mobilisation of internal teams...

Our other projects

etoile_adwise_big

Update and put into perspective your
customer vision

etoile_adwise_big

Identifying opportunities
and giving you the keys
of your success

etoile_adwise_big

Enhance offerings and provide insight into innovation strategy

etoile_adwise_big

Aligning your brand
with today's 
trends