Evaluate the coherence of the cross-channel path

San Marina

Evaluate the coherence of the cross-channel path

the Challenge

To accompany San Marina in a phase of mutation, in particular with its new boutique concept, with business, image and customer relationship issues


Approach based on a qualitative study crossed with an ergonomic diagnosis: individual interviews tracing the digital and/or physical journey

the results

In progress: redesign of the sales tunnel on the site to optimise ergonomics and the customer journey, communication on the services offered, mobilisation of internal teams...

Our other projects

Update and put into perspective your 
customer vision

Identifying opportunities 

and give you the keys 

of your success


Enriching offerings and providing a vision of the innovation strategy


Put the mark 

in resonance 

with the times